by: Silas Reed

Though it might sound as if the role of the telephone sales skills in the marketing of your business is pretty trivial, in reality it is not so. The way you answer your customers’ calls has a great deal to do with the reputation of your company and product. It is an important part of management training. Every time a customer calls you he should get the feeling that he is wanted.

You should answer the phone in a way that suggests that you were waiting for the call. You can do this successfully if you develop a positive attitude towards the caller. Do not answer the telephone immediately on the first ring. Get yourself prepared for the first two rings and answer on the third ring. Take a deep breath before you answer so that you sound fresh and energetic.

Your customer would not like to hear a tired, lazy, boring voice on the other side. You can also try smiling before picking up the phone to avoid any negative feeling. When you answer the call, greet your customer properly and then introduce yourself by mentioning your name and company. Give a little gap between mentioning your first and last name, so that the caller does not face any difficulty in understanding it.

Next, try to know why he has called by asking him something like “how can I help you, sir/madam?” Till this step, it is going to be pretty much the similar for every phone call and it is likely that you would know every line by heart in a few days. But you must be conscious, not to sound like a machine when you answer the call.

And remember to go slow when you are talking. If your customer is unable to follow you, he will soon get irritated and your customer service sales will go down in no time! Also, you should be extremely attentive and sincere and an excellent listener when your customer is putting forward a question.

A person usually calls the customer service to get some question answered and so you should give all your effort to make sure that it is answered sincerely, promptly and politely.

Put aside all other work when you answer the call and pay full attention to whatever the caller has to say. You can keep a pen and notepad near the telephone to jot down anything important that the caller has said.

Finally, when everything is done, thank your customer for calling and always remember to be the last one to hang up! If you make telephone sales skills a part of your sales management program and master all these techniques, your customers will be contented with your service and your business sales will soar high up!
Silas Reed, Writer for http://www.Employmentcrossing.com/lcjobtypelisting.php EmploymentCrossing writes articles that inform and teach about different career advice and tips. Please visit http://www.Employmentcrossing.com/lcjobtypelisting.php http://www.Employmentcrossing.com/lcjobtypelisting.php and sign up for a FREE trial to gain access to some of the many exclusive job listings we feature!

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